HIGHLIGHTS
KNOWLEDGE, SKILLS, AND ABILITIES
LANGUAGES
EDUCATION
May 2008
B.A., Honors, Major in International Relations
Spring 2007
Foreign Policy Program
June 2005
High School Diploma, Cum Laude, Honors in Dance
EMPLOYMENT
Sep 2017-Present
English as a Foreign Language (EFL) Teacher
Private and semi-private English classes, as well as in-company classes. Cambridge exam preparation for adults. Students range from beginner to proficient levels. Lesson plans are created to optimize authentic sources (newspapers, periodicals, podcasts, novels, etc) and with content to encourage personal and professional development (leadership, empowerment, global citizenship, etc) as well as language learning.
March 2012-Present
Fitness Consultant
Website creation, development, and maintenance of www.the-art-of-strength.com; fitness newsletter subscriptions; personal training; group training classes for the U.S. Air National Guard, for a private fitness studio, and for an apartment complex; online personal training; social media management for fitness clubs and a corporate wellness company. Business is now consolidated into an automated fitness training program, exclusively available online.
January 2016-November 2016
Operations Service Manager, Airport Customer Service, Below The Wing
Frontline leader with direct reports. Responsible for coaching team members to improved operational performance and holding them accountable to attendance and to FAA and corporate compliance. Some performance metrics include: on-time departures and arrivals, bag to claim times, priority bag scanning for high-value customers, and mitigating personal injury and equipment damage. Also the Wellness Leader for DTW, responsible for monthly events in alignment with the corporate Health and Wellness team and United Health Care representatives with the goal of measured increase in preventive healthcare screening participation as well as participation in local wellness events in order to lower employer and employee healthcare costs, improve personal health of employees and their dependents, and positively impact employee relations.
November 2014-January 2016
Field Service Manager, In-Flight Services
Frontline leader with over 100 direct reports responsible for ensuring that flight attendants deliver thoughtful, innovative, and reliable service in support of the Flight Plan. Duties in the daily operation include representing In-Flight Services in the tower and assisting flight attendants in the lounge and on the concourse to ensure safety, as well as on-time performance in the context of legendary service. Also responsible for the performance development of direct reports, with accountability to customer service, reliability, safety, and FAA and corporate compliance. Program leader for Health, Safety, and Security. Program leader for Budget and Finance.
November 2012-November 2014
Airport Customer Service, Ramp Agent
Customer service team leader responsible for safe, reliable, on-time departures by handling baggage and cargo, marshalling planes, and performing other below-wing activities as directed. Revised and launched local station’s mentor program for new hires. Designed and developed customer service training curriculum for ramp agents and launched it at the local station with the intent to be cross-divisional and enterprise-wide. Invested time learning operations, as well as observing other departments, including Gate Agents at Port Columbus, as well as In-Flight Services at LaGuardia, Kennedy, and Cincinnati airports.
Dec 2011-Aug 2012
Group Fitness Instructor
Taught aqua fitness and contributed to membership and personal training leads and sales, as well as corporate wellness leads.
Dec 2011-May 2012
Regional Field Director
Identified, recruited, and led a team of volunteers in each of 22 counties in central and northwest Indiana. Lead the only county, beside the capital, that won a majority vote for our candidate in the Republican Primary, which included garnering votes from Democratic and Independent voters. Responsibilities included: team leadership; marketing; public speaking; event planning and hosting; logistics of campaign literature distribution; voter identification calls; and research.
Aug 2010 – Nov 2011
Personal Training Manager, Manager in Training, Personal Trainer
Responsible for annual gross revenue goal of $240,000 as a manager and $600,000 as a manager in training/assistant manager. Recruited, hired, developed, and motivated new trainers, while maintaining personal production in sales and trained revenue. Contributed to membership sales and corporate leads. Taught sales training and business management to peers and employees.
Summer 2010
Swimming Instructor, Culver Summer Schools and Camps, Upper Camp
Responsibilities included teaching swimming skills and competitive swimming to campers. Upper Camp is composed of approximately 650 campers, ages 14-17, of domestic and international origin.
March – June 2010
Quality Control Specialist, Personal Trainer
Responsible for co-Responsible for managing annual gross revenue goal of $1 million and for the knowledge, relationship, and business development of 11 trainers on staff. Also maintained personal production in training 40 personal training clients.managing annual gross revenue goal of $1 million and for the knowledge, relationship, and business development of 11 trainers on staff. Also maintained personal production in training 40 personal training clients.
Summer 2009
Aquatics Director, Culver Summer Schools and Camps, Woodcraft Camp
Responsibilities included: scheduling, training, supervision, and evaluation of 17 staff members; physical management of the camp’s waterfront, pool, and equipment; safety of 650 campers, ages 9-13, from 38 states and 41 countries.
Fall 2008
Program Assistant, Educational Advising and Exchange Services
Part of the Education USA network affiliated with the U.S. Department of State's Bureau of Educational and Cultural Affairs. Responsibilities included: public information sessions and private consultations on U.S. education; application support services; college fair coordination; representing AMIDEAST at meetings with U.S. college representations and U.S. Embassy Public Affairs Officers; preparing remarks for U.S. Ambassador to Egypt; representing AMIDEAST at monthly meetings of the Overseas Security Advisory Council.
Military Director, Culver Summer Schools and Camps, Woodcraft Camp
Summer 2008
Culver teaches leadership through a military framework. Planned, trained, executed, and evaluated military activities for approximately 600 children, ages 9-13, including leadership review boards, retreat ceremonies, and Garrison Parades. Culver Academies is comprised of separate but coordinate schools. I invited the Culver Military Academy and Culver Girls Academy admissions officer and head of schools to participate in the leadership review boards to improve coordination between the summer and winter leadership programs.
Summer 2007
Intern, Pol/Econ Section and Office of Defense Cooperation
Represented the U.S. Embassy at events in Tunisia; conducted research; wrote reports; prepared briefings; planned events; prepared a continuity book; attended military training exercises; provided French-English translations at humanitarian project bids.
Spring 2007
Intern, Office of Senator Richard G. Lugar
Responsibilities included: research; attending legislative meetings; leading tours of the Capitol; answering phones; opening mail.
COMMUNITY INVOLVEMENT
Madrid Spain
Sep 2017-Present
Online
Apr 2018-Present
Ohio
Apr 2018-Present
PROFESSIONAL DEVELOPMENT AND CERTIFICATIONS
Ohio
In Progress
Madrid, Spain
Feb 2017-Sep 2017
Madrid, Spain
February 2017
Online
October 2016
Ohio
June 2016
Ohio
May 2015
Online
January 2014
Online
May 2013
August 2011
PTA Global
November 2010
National Academy of Sports Medicine (NASM)
June 2010
American Red Cross
June 2009
American Red Cross
March 2009
International Sports Sciences Association (ISSA)
2008, 2009, 2010
Training for youth development professionals
AWARDS AND HONORS
November 2011
Display of 15 pieces at Gallery Hop and for one month as Phia Salon
April 2011
Southern Powerlifting Federation, Women’s 148lb Single Ply
2005 – 2008
Outstanding academic promise and interests that transcend traditional programs
2007-2008
GPA of 3.6 or better with at least 12 course hours
Fall 2005
Competed as part of Lehigh’s Army ROTC Program
2004 – 2005
Seminars, research, mission trip abroad, United Nations ambassadorial meetings
April 2001
Full-tuition merit scholarship to the Culver Academies
RESEARCH
Power and Influence: Impact of Iraqi Shia Ascendancy on the Islamic Republic of Iran
PUBLICATIONS
Huffington Post
http://www.huffingtonpost.com/christine-hannon/the-commute_b_6752110.html?utm_hp_ref=travel&ir=Travel
Huffington Post
http://www.huffingtonpost.com/christine-hannon/higher-learning-a-pilots-_b_6199068.html
Huffington Post
http://www.huffingtonpost.com/christine-hannon/she-found-herself-at-igua_b_5615815.html
The Personal Trainer Development Center
http://www.theptdc.com/2014/05/closing-sales-personal-trainers/
Huffington Post
http://www.huffingtonpost.com/christine-hannon/unplugged-no-time-for-technology_b_5185321.html
Club Industry
http://clubindustry.com/personal-training/teach-your-trainers-importance-their-body-language-and-mirroring-skills
Huffington Post
http://www.huffingtonpost.com/christine-hannon/connections-airline-customer-service_b_4740731.html
Columbus Underground
http://www.columbusunderground.com/fitness-7-things-to-do-to-feel-good-today-clh1
Gulf Elite
http://gulfelitemag.com/letter-younger-self/
Gulf Elite
http://gulfelitemag.com/goal-setting-part-3/
Gulf Elite
http://gulfelitemag.com/goal-setting-part-2
Gulf Elite
http://gulfelitemag.com/goal-setting-part-1
Club Industry
http://clubindustry.com/marketing/how-capitalize-crossfits-culture-and-marketing-strateg
Gulf Elite
http://gulfelitemag.com/fitness-gurus-perspective-excuses-losers/
Elite Daily
http://elitedaily.com/sports/the-death-of-sports-how-competitions-like-crossfit-are-weakening-america/
Culver Alumni Magazine, page 3
http://www.the-art-of-strength.com/2/post/2012/10/agility-on-and-off-the-field-how-culvers-wellness-program-influenced-my-career-in-health-and-fitness.htm
Club Industry, Online, Step by Step
http://clubindustry.com/personal-training/how-implement-more-continuing-education-retain-both-clients-and-trainers
11 Athletics Magazine
Club Industry Online, Step by Step.
http://clubindustry.com/expert-advice/step-step
11 Athletics Magazine
11 Athletics Magazine, Women’s Fitness Commentary, p. 24.
SOUTHASIA Magazine. Vol. 13, No. 06, pp. 61-62.
SOUTHASIA Online.
http://www.saglobalaffairs.com/special-features/245-mcdonalds-a-mausoleums-.html
SOUTHASIA Online.
http://www.saglobalaffairs.com/features/219-drinking-egypt.html
SOUTHASIA Online.
http://www.saglobalaffairs.com/features/218-the-cairo-i-know.html
- 18 years customer service experience
- 11 years leadership and management experience: multinational absentee workforce of over 130 direct reports with seniorities varying between one and 50 years; 22 volunteer leaders who had their own sub teams; other workgroups of up to 30 direct reports
- Worked in Spain, Egypt, and Tunisia; studied in Spain and France; volunteered in Spain, Bulgaria, and Dominican Republic
- Managed up to $1 million annual revenue
- Advised change management in business operations, influencing acquisition, development, and retention
- Brand management for commercial fitness, personal fitness, U.S. political campaign, and major U.S. airline
- Safety management as an Aquatics Director for over 600 children and in various leadership positions with a major U.S. airline
- Recruited interviewed, hired, and developed talent of both paid staff and volunteers
- Public speaking experience in the public and private sector
- Community involvement promoting visibility of aviation careers and opportunities to students, especially young girls, with USA Girl Scouts Overseas, The Ninety-Nines, Women in Aviation International, and Aviadoras (the latter in partnership with SEPLA, Sindicato Español de Pilotos de Lineas Aéreas)
- Over two dozen publications in local, national, and international channels; see pages 5-6 for a list of articles
- Inside and outside sales and teaching of sales; direct reports doubled and tripled their income in just six weeks
- Business to business and business to consumer marketing, including online and email marketing
- Academic Honors over the entire course of high school and university education and annual post-grad continuing education
- U.S. Government Secret Security Clearance
KNOWLEDGE, SKILLS, AND ABILITIES
- Bachelor Degree in International Relations, with Honors
- Private Pilot and Instrument Rating for Airplane Single-Engine Land. 170 hours working towards Commercial
- Government relations experience at the local, state, national, and international levels
- Familiarization with Federal Aviation Administration (FAA) Regulations with various workgroups, including: flight operations/pilots, inflight services, ground operations, and TechOps (aircraft maintenance)
- Curriculum design for individuals and groups, new hire training, and continuity books for transitional leadership
- Technical competency with Microsoft Word, Excel, and PowerPoint and with Mac Operating Systems
- Communications experience including: press releases, marketing plans, and executive speeches
- Capable of meeting deadlines with writing/editing, sales, and business development
- Ongoing demonstration of self-improvement
- Investment of time in self and peers in improving technical skills, service, and sales
LANGUAGES
- Spanish, upper-intermediate verbal, reading, and writing ability.
- French, intermediate verbal, reading, and writing ability.
- Arabic, elementary verbal, reading, and writing ability.
EDUCATION
- Lehigh University
May 2008
B.A., Honors, Major in International Relations
- American University
Spring 2007
Foreign Policy Program
- Culver Academies
June 2005
High School Diploma, Cum Laude, Honors in Dance
EMPLOYMENT
- Self-Employed
Sep 2017-Present
English as a Foreign Language (EFL) Teacher
Private and semi-private English classes, as well as in-company classes. Cambridge exam preparation for adults. Students range from beginner to proficient levels. Lesson plans are created to optimize authentic sources (newspapers, periodicals, podcasts, novels, etc) and with content to encourage personal and professional development (leadership, empowerment, global citizenship, etc) as well as language learning.
- Self-Employed
March 2012-Present
Fitness Consultant
Website creation, development, and maintenance of www.the-art-of-strength.com; fitness newsletter subscriptions; personal training; group training classes for the U.S. Air National Guard, for a private fitness studio, and for an apartment complex; online personal training; social media management for fitness clubs and a corporate wellness company. Business is now consolidated into an automated fitness training program, exclusively available online.
- Delta Air Lines
January 2016-November 2016
Operations Service Manager, Airport Customer Service, Below The Wing
Frontline leader with direct reports. Responsible for coaching team members to improved operational performance and holding them accountable to attendance and to FAA and corporate compliance. Some performance metrics include: on-time departures and arrivals, bag to claim times, priority bag scanning for high-value customers, and mitigating personal injury and equipment damage. Also the Wellness Leader for DTW, responsible for monthly events in alignment with the corporate Health and Wellness team and United Health Care representatives with the goal of measured increase in preventive healthcare screening participation as well as participation in local wellness events in order to lower employer and employee healthcare costs, improve personal health of employees and their dependents, and positively impact employee relations.
- Delta Air Lines
November 2014-January 2016
Field Service Manager, In-Flight Services
Frontline leader with over 100 direct reports responsible for ensuring that flight attendants deliver thoughtful, innovative, and reliable service in support of the Flight Plan. Duties in the daily operation include representing In-Flight Services in the tower and assisting flight attendants in the lounge and on the concourse to ensure safety, as well as on-time performance in the context of legendary service. Also responsible for the performance development of direct reports, with accountability to customer service, reliability, safety, and FAA and corporate compliance. Program leader for Health, Safety, and Security. Program leader for Budget and Finance.
- Delta Air Lines
November 2012-November 2014
Airport Customer Service, Ramp Agent
Customer service team leader responsible for safe, reliable, on-time departures by handling baggage and cargo, marshalling planes, and performing other below-wing activities as directed. Revised and launched local station’s mentor program for new hires. Designed and developed customer service training curriculum for ramp agents and launched it at the local station with the intent to be cross-divisional and enterprise-wide. Invested time learning operations, as well as observing other departments, including Gate Agents at Port Columbus, as well as In-Flight Services at LaGuardia, Kennedy, and Cincinnati airports.
- Life Time Fitness
Dec 2011-Aug 2012
Group Fitness Instructor
Taught aqua fitness and contributed to membership and personal training leads and sales, as well as corporate wellness leads.
- Friends of Dick Lugar
Dec 2011-May 2012
Regional Field Director
Identified, recruited, and led a team of volunteers in each of 22 counties in central and northwest Indiana. Lead the only county, beside the capital, that won a majority vote for our candidate in the Republican Primary, which included garnering votes from Democratic and Independent voters. Responsibilities included: team leadership; marketing; public speaking; event planning and hosting; logistics of campaign literature distribution; voter identification calls; and research.
- Lifestyle Family Fitness
Aug 2010 – Nov 2011
Personal Training Manager, Manager in Training, Personal Trainer
Responsible for annual gross revenue goal of $240,000 as a manager and $600,000 as a manager in training/assistant manager. Recruited, hired, developed, and motivated new trainers, while maintaining personal production in sales and trained revenue. Contributed to membership sales and corporate leads. Taught sales training and business management to peers and employees.
- Culver Educational Foundation
Summer 2010
Swimming Instructor, Culver Summer Schools and Camps, Upper Camp
Responsibilities included teaching swimming skills and competitive swimming to campers. Upper Camp is composed of approximately 650 campers, ages 14-17, of domestic and international origin.
- Global Fitness Holdings, dba Urban Active Fitness
March – June 2010
Quality Control Specialist, Personal Trainer
Responsible for co-Responsible for managing annual gross revenue goal of $1 million and for the knowledge, relationship, and business development of 11 trainers on staff. Also maintained personal production in training 40 personal training clients.managing annual gross revenue goal of $1 million and for the knowledge, relationship, and business development of 11 trainers on staff. Also maintained personal production in training 40 personal training clients.
- Culver Educational Foundation
Summer 2009
Aquatics Director, Culver Summer Schools and Camps, Woodcraft Camp
Responsibilities included: scheduling, training, supervision, and evaluation of 17 staff members; physical management of the camp’s waterfront, pool, and equipment; safety of 650 campers, ages 9-13, from 38 states and 41 countries.
- America-Mideast Education and Training Services, Inc. (AMIDEAST)
Fall 2008
Program Assistant, Educational Advising and Exchange Services
Part of the Education USA network affiliated with the U.S. Department of State's Bureau of Educational and Cultural Affairs. Responsibilities included: public information sessions and private consultations on U.S. education; application support services; college fair coordination; representing AMIDEAST at meetings with U.S. college representations and U.S. Embassy Public Affairs Officers; preparing remarks for U.S. Ambassador to Egypt; representing AMIDEAST at monthly meetings of the Overseas Security Advisory Council.
- Culver Educational Foundation
Military Director, Culver Summer Schools and Camps, Woodcraft Camp
Summer 2008
Culver teaches leadership through a military framework. Planned, trained, executed, and evaluated military activities for approximately 600 children, ages 9-13, including leadership review boards, retreat ceremonies, and Garrison Parades. Culver Academies is comprised of separate but coordinate schools. I invited the Culver Military Academy and Culver Girls Academy admissions officer and head of schools to participate in the leadership review boards to improve coordination between the summer and winter leadership programs.
- United States Department of State
Summer 2007
Intern, Pol/Econ Section and Office of Defense Cooperation
Represented the U.S. Embassy at events in Tunisia; conducted research; wrote reports; prepared briefings; planned events; prepared a continuity book; attended military training exercises; provided French-English translations at humanitarian project bids.
- United States Congress
Spring 2007
Intern, Office of Senator Richard G. Lugar
Responsibilities included: research; attending legislative meetings; leading tours of the Capitol; answering phones; opening mail.
COMMUNITY INVOLVEMENT
- USA Girl Scouts Overseas – Madrid
Madrid Spain
Sep 2017-Present
- The Ninety-Nines, Ambassadors Chapter
Online
Apr 2018-Present
- Women in Aviation International
Ohio
Apr 2018-Present
PROFESSIONAL DEVELOPMENT AND CERTIFICATIONS
- Commercial Pilot Training
Ohio
In Progress
- Semi-Intensive Spanish
Madrid, Spain
Feb 2017-Sep 2017
- 6-Hours Observed Practices of Teaching English as a Foreign Language
Madrid, Spain
February 2017
- 60-Hours Teaching English as a Foreign Language Educator Certificate
Online
October 2016
- Instrument Rating Airplane
Ohio
June 2016
- Private Pilot, Airplane Single Engine Land
Ohio
May 2015
- An Introduction to Marketing, Statement of Accomplishment
Online
January 2014
- Gamification, Statement of Accomplishment
Online
May 2013
- Bridging Course
August 2011
PTA Global
- Certified Personal Trainer
November 2010
National Academy of Sports Medicine (NASM)
- Adult CPR/AED and First Aid Certified
June 2010
American Red Cross
- Certified Lifeguard
June 2009
American Red Cross
- Certified Personal Trainer
March 2009
International Sports Sciences Association (ISSA)
- Camp Spirit Leadership Essentials
2008, 2009, 2010
Training for youth development professionals
AWARDS AND HONORS
- Photography Display
November 2011
Display of 15 pieces at Gallery Hop and for one month as Phia Salon
- 1st Place Powerlifting
April 2011
Southern Powerlifting Federation, Women’s 148lb Single Ply
- Roy Eckardt College Scholar Program
2005 – 2008
Outstanding academic promise and interests that transcend traditional programs
- Dean’s List
2007-2008
GPA of 3.6 or better with at least 12 course hours
- Ranger Challenge Team Member
Fall 2005
Competed as part of Lehigh’s Army ROTC Program
- Global Scholars Program,
2004 – 2005
Seminars, research, mission trip abroad, United Nations ambassadorial meetings
- Batten Scholarship
April 2001
Full-tuition merit scholarship to the Culver Academies
RESEARCH
- Thesis in International Relations
Power and Influence: Impact of Iraqi Shia Ascendancy on the Islamic Republic of Iran
PUBLICATIONS
- "The Commute"
Huffington Post
http://www.huffingtonpost.com/christine-hannon/the-commute_b_6752110.html?utm_hp_ref=travel&ir=Travel
- "Higher Learning: A Pilot's Journey"
Huffington Post
http://www.huffingtonpost.com/christine-hannon/higher-learning-a-pilots-_b_6199068.html
- "She Found Herself At Iguazu"
Huffington Post
http://www.huffingtonpost.com/christine-hannon/she-found-herself-at-igua_b_5615815.html
- "5 Steps to Closing Clients for Personal Trainers"
The Personal Trainer Development Center
http://www.theptdc.com/2014/05/closing-sales-personal-trainers/
- "Unplugged: No Time for Technology"
Huffington Post
http://www.huffingtonpost.com/christine-hannon/unplugged-no-time-for-technology_b_5185321.html
- "Teach Your Trainers the Importance of Their Body Language and Mirroring Skills"
Club Industry
http://clubindustry.com/personal-training/teach-your-trainers-importance-their-body-language-and-mirroring-skills
- "Connections Over Connectivity at 10,000 Feet: Creating Consistent Airline Customer Service"
Huffington Post
http://www.huffingtonpost.com/christine-hannon/connections-airline-customer-service_b_4740731.html
- "Fitness: 7 Things To Do To Feel Good Today"
Columbus Underground
http://www.columbusunderground.com/fitness-7-things-to-do-to-feel-good-today-clh1
- "A Letter To My Younger Self"
Gulf Elite
http://gulfelitemag.com/letter-younger-self/
- "How Do You Want To Feel: Goal Setting, Part 3"
Gulf Elite
http://gulfelitemag.com/goal-setting-part-3/
- "SMART Goals and AARs: Goal Setting, Part 2"
Gulf Elite
http://gulfelitemag.com/goal-setting-part-2
- "Fitness Goals and Expectations: Goal Setting, Part 1"
Gulf Elite
http://gulfelitemag.com/goal-setting-part-1
- "How to Capitalize on CrossFit's Culture and Marketing Strategy"
Club Industry
http://clubindustry.com/marketing/how-capitalize-crossfits-culture-and-marketing-strateg
- "A Fitness Guru's Perspective: Excuses Are For losers"
Gulf Elite
http://gulfelitemag.com/fitness-gurus-perspective-excuses-losers/
- "The Death of Sports: How Competitions Like CrossFit Are Weakening America"
Elite Daily
http://elitedaily.com/sports/the-death-of-sports-how-competitions-like-crossfit-are-weakening-america/
- "The Art of Strength, Hannon Style"
Culver Alumni Magazine, page 3
http://www.the-art-of-strength.com/2/post/2012/10/agility-on-and-off-the-field-how-culvers-wellness-program-influenced-my-career-in-health-and-fitness.htm
- "How to Implement More Continuing Education to Retain Both Clients and Trainers."
Club Industry, Online, Step by Step
http://clubindustry.com/personal-training/how-implement-more-continuing-education-retain-both-clients-and-trainers
- "Finding Your Minimal Effective Dose."
11 Athletics Magazine
- “The CrossFit Brand: Growth, Dilution, and Lessons for the Industry.”
Club Industry Online, Step by Step.
http://clubindustry.com/expert-advice/step-step
- “The Economics of Why Goals Must Change Over Time.”
11 Athletics Magazine
- “Lift Big, Get Little.”
11 Athletics Magazine, Women’s Fitness Commentary, p. 24.
- "McDonalds and Mausoleums."
SOUTHASIA Magazine. Vol. 13, No. 06, pp. 61-62.
- “McDonalds & Mausoleums.”
SOUTHASIA Online.
http://www.saglobalaffairs.com/special-features/245-mcdonalds-a-mausoleums-.html
- “Drinking Egypt.”
SOUTHASIA Online.
http://www.saglobalaffairs.com/features/219-drinking-egypt.html
- “The Cairo I Know.”
SOUTHASIA Online.
http://www.saglobalaffairs.com/features/218-the-cairo-i-know.html
