CHRISTINE HANNON
  • TRAVEL
  • LEARN ENGLISH
  • PHOTOGRAPHY
  • FITNESS
  • WRITING SAMPLES
  • RESUME

HIGHLIGHTS
  • 18 years customer service experience
  • 11 years leadership and management experience: multinational absentee workforce of over 130 direct reports with seniorities varying between one and 50 years; 22 volunteer leaders who had their own sub teams; other workgroups of up to 30 direct reports
  • Worked in Spain, Egypt, and Tunisia; studied in Spain and France; volunteered in Spain, Bulgaria, and Dominican Republic
  • Managed up to $1 million annual revenue
  • Advised change management in business operations, influencing acquisition, development, and retention
  • Brand management for commercial fitness, personal fitness, U.S. political campaign, and major U.S. airline
  • Safety management as an Aquatics Director for over 600 children and in various leadership positions with a major U.S. airline
  • Recruited interviewed, hired, and developed talent of both paid staff and volunteers
  • Public speaking experience in the public and private sector
  • Community involvement promoting visibility of aviation careers and opportunities to students, especially young girls, with USA Girl Scouts Overseas, The Ninety-Nines, Women in Aviation International, and Aviadoras (the latter in partnership with SEPLA, Sindicato Español de Pilotos de Lineas Aéreas)
  • Over two dozen publications in local, national, and international channels; see pages 5-6 for a list of articles
  • Inside and outside sales and teaching of sales; direct reports doubled and tripled their income in just six weeks
  • Business to business and business to consumer marketing, including online and email marketing
  • Academic Honors over the entire course of high school and university education and annual post-grad continuing education
  • U.S. Government Secret Security Clearance

​
KNOWLEDGE, SKILLS, AND ABILITIES
  • Bachelor Degree in International Relations, with Honors
  • Private Pilot and Instrument Rating for Airplane Single-Engine Land. 170 hours working towards Commercial
  • Government relations experience at the local, state, national, and international levels
  • Familiarization with Federal Aviation Administration (FAA) Regulations with various workgroups, including: flight operations/pilots, inflight services, ground operations, and TechOps (aircraft maintenance)
  • Curriculum design for individuals and groups, new hire training, and continuity books for transitional leadership
  • Technical competency with Microsoft Word, Excel, and PowerPoint and with Mac Operating Systems
  • Communications experience including: press releases, marketing plans, and executive speeches
  • Capable of meeting deadlines with writing/editing, sales, and business development
  • Ongoing demonstration of self-improvement
  • Investment of time in self and peers in improving technical skills, service, and sales


LANGUAGES
  • Spanish, upper-intermediate verbal, reading, and writing ability.     
  • French, intermediate verbal, reading, and writing ability.
  • Arabic, elementary verbal, reading, and writing ability. 


EDUCATION
  • Lehigh University
Bethlehem, PA
May 2008
B.A., Honors, Major in International Relations                                                            
  • American University                                                                                               
Washington, DC
Spring 2007           
Foreign Policy Program                                                                                               
  • Culver Academies                                                                                                           
Culver, IN
June 2005
High School Diploma, Cum Laude, Honors in Dance                                                  

                    

EMPLOYMENT 
  • Self-Employed     
​Madrid, Spain
Sep 2017-Present
English as a Foreign Language (EFL) Teacher                                                                      
Private and semi-private English classes, as well as in-company classes. Cambridge exam preparation for adults. Students range from beginner to proficient levels. Lesson plans are created to optimize authentic sources (newspapers, periodicals, podcasts, novels, etc) and with content to encourage personal and professional development (leadership, empowerment, global citizenship, etc) as well as language learning. 
  • Self-Employed
​Online
March 2012-Present
Fitness Consultant                                                        
Website creation, development, and maintenance of www.the-art-of-strength.com; fitness newsletter subscriptions; personal training; group training classes for the U.S. Air National Guard, for a private fitness studio, and for an apartment complex; online personal training; social media management for fitness clubs and a corporate wellness company. Business is now consolidated into an automated fitness training program, exclusively available online.
  • Delta Air Lines
Detroit, MI
January 2016-November 2016
Operations Service Manager, Airport Customer Service, Below The Wing
Frontline leader with direct reports. Responsible for coaching team members to improved operational performance and holding them accountable to attendance and to FAA and corporate compliance. Some performance metrics include: on-time departures and arrivals, bag to claim times, priority bag scanning for high-value customers, and mitigating personal injury and equipment damage. Also the Wellness Leader for DTW, responsible for monthly events in alignment with the corporate Health and Wellness team and United Health Care representatives with the goal of measured increase in preventive healthcare screening participation as well as participation in local wellness events in order to lower employer and employee healthcare costs, improve personal health of employees and their dependents, and positively impact employee relations.
  • Delta Air Lines
New York, NY
November 2014-January 2016
Field Service Manager, In-Flight Services
Frontline leader with over 100 direct reports responsible for ensuring that flight attendants deliver thoughtful, innovative, and reliable service in support of the Flight Plan. Duties in the daily operation include representing In-Flight Services in the tower and assisting flight attendants in the lounge and on the concourse to ensure safety, as well as on-time performance in the context of legendary service. Also responsible for the performance development of direct reports, with accountability to customer service, reliability, safety, and FAA and corporate compliance. Program leader for Health, Safety, and Security. Program leader for Budget and Finance.
  • Delta Air Lines                                                                                                                     
Columbus, OH
November 2012-November 2014
Airport Customer Service, Ramp Agent  
Customer service team leader responsible for safe, reliable, on-time departures by handling baggage and cargo, marshalling planes, and performing other below-wing activities as directed. Revised and launched local station’s mentor program for new hires. Designed and developed customer service training curriculum for ramp agents and launched it at the local station with the intent to be cross-divisional and enterprise-wide. Invested time learning operations, as well as observing other departments, including Gate Agents at Port Columbus, as well as In-Flight Services at LaGuardia, Kennedy, and Cincinnati airports.
  • Life Time Fitness                                                                                                           
Indianapolis, IN
Dec 2011-Aug 2012
Group Fitness Instructor                                                                                                
Taught aqua fitness and contributed to membership and personal training leads and sales, as well as corporate wellness leads.  
  • Friends of Dick Lugar                                                                                              
Indianapolis, IN
Dec 2011-May 2012
Regional Field Director                                                                                                
Identified, recruited, and led a team of volunteers in each of 22 counties in central and northwest Indiana. Lead the only county, beside the capital, that won a majority vote for our candidate in the Republican Primary, which included garnering votes from Democratic and Independent voters. Responsibilities included: team leadership; marketing; public speaking; event planning and hosting; logistics of campaign literature distribution; voter identification calls; and research.
  • Lifestyle Family Fitness                                                                                              
Columbus, OH
Aug 2010 – Nov 2011
Personal Training Manager, Manager in Training, Personal Trainer                        
Responsible for annual gross revenue goal of $240,000 as a manager and $600,000 as a manager in training/assistant manager. Recruited, hired, developed, and motivated new trainers, while maintaining personal production in sales and trained revenue. Contributed to membership sales and corporate leads. Taught sales training and business management to peers and employees.
  • Culver Educational Foundation                                                                                   
Culver, IN
Summer 2010
Swimming Instructor, Culver Summer Schools and Camps, Upper Camp                        
Responsibilities included teaching swimming skills and competitive swimming to campers.  Upper Camp is composed of approximately 650  campers, ages 14-17, of domestic and international origin. 
  • Global Fitness Holdings, dba Urban Active Fitness                                               
Toledo, OH
March – June 2010
Quality Control Specialist, Personal Trainer                                                                        
Responsible for co-Responsible for managing annual gross revenue goal of $1 million and for the knowledge, relationship, and business development of 11 trainers on staff. Also maintained personal production in training 40 personal training clients.managing annual gross revenue goal of $1 million and for the knowledge, relationship, and business development of 11 trainers on staff. Also maintained personal production in training 40 personal training clients.  
  • Culver Educational Foundation                                                                                   
Culver, IN
Summer 2009
Aquatics Director, Culver Summer Schools and Camps, Woodcraft Camp                        
Responsibilities included: scheduling, training, supervision, and evaluation of 17 staff members; physical management of the camp’s waterfront, pool, and equipment; safety of 650 campers, ages 9-13, from 38 states and 41 countries. 
  • America-Mideast Education and Training Services, Inc. (AMIDEAST)           
Cairo, Egypt
Fall 2008
Program Assistant, Educational Advising and Exchange Services                                    
Part of the Education USA network affiliated with the U.S. Department of State's Bureau of Educational and Cultural Affairs.  Responsibilities included: public information sessions and private consultations on U.S. education; application support services; college fair coordination; representing AMIDEAST at meetings with U.S. college representations and U.S. Embassy Public Affairs Officers; preparing remarks for U.S. Ambassador to Egypt; representing AMIDEAST at monthly meetings of the Overseas Security Advisory Council.
  • Culver Educational Foundation                                                                                   
Culver, IN
Military Director, Culver Summer Schools and Camps, Woodcraft Camp                        
Summer 2008
Culver teaches leadership through a military framework. Planned, trained, executed, and evaluated military activities for approximately 600 children, ages 9-13, including leadership review boards, retreat ceremonies, and Garrison Parades. Culver Academies is comprised of separate but coordinate schools. I invited the Culver Military Academy and Culver Girls Academy admissions officer and head of schools to participate in the leadership review boards to improve coordination between the summer and winter leadership programs.
  • United States Department of State                                                                                    
Tunis, Tunisia
Summer 2007
Intern, Pol/Econ Section and Office of Defense Cooperation                                     
Represented the U.S. Embassy at events in Tunisia; conducted research; wrote reports; prepared briefings; planned events; prepared a continuity book; attended military training exercises; provided French-English translations at humanitarian project bids.
  • United States Congress                                                                                               
Washington, DC
Spring 2007
Intern, Office of Senator Richard G. Lugar                                                                        
Responsibilities included: research; attending legislative meetings; leading tours of the Capitol; answering phones; opening mail.



COMMUNITY INVOLVEMENT       
  • USA Girl Scouts Overseas – Madrid                                                                                  
Troop Leader            
Madrid Spain                                                                                                  
Sep 2017-Present
  • The Ninety-Nines, Ambassadors Chapter                                                             
Newsletter Editor      
Online                                                                                                  
Apr 2018-Present
  • Women in Aviation International                                                                         
Member; Coordinator of Girls in Aviation Day, Madrid 2018      
Ohio                                
Apr 2018-Present


PROFESSIONAL DEVELOPMENT AND CERTIFICATIONS
  • Commercial Pilot Training                                                                                    
Federal Aviation Administration; Sundowner Aviation                                       
Ohio
In Progress
  • Semi-Intensive Spanish                                                                                          
Language Education Training Spain (LETS)                                                                 
Madrid, Spain
Feb 2017-Sep 2017
  • 6-Hours Observed Practices of Teaching English as a Foreign Language                     
TtMadrid, Teacher Training Madrid                                                                        
Madrid, Spain
February 2017
  • 60-Hours Teaching English as a Foreign Language Educator Certificate                    
Bridge TEFL, Bridge Education Group, Inc.                                                                
Online
October 2016
  • Instrument Rating Airplane
Federal Aviation Administration
Ohio
​June 2016
  • Private Pilot, Airplane Single Engine Land
Federal Aviation Administration
Ohio
May 2015
  • An Introduction to Marketing, Statement of Accomplishment
Coursera and Wharton, The University of Pennsylvania
Online
January 2014
  • Gamification, Statement of Accomplishment
Coursera and The University of Pennsylvania 
Online
May 2013
  • Bridging Course                                                                                                          
Online
August 2011
PTA Global                                                                                                                       
  • Certified Personal Trainer                                                                                              
Columbus, OH
November 2010
National Academy of Sports Medicine (NASM)                                                            
  • Adult CPR/AED and First Aid Certified                                                                       
Culver, IN
June 2010
American Red Cross                                                                                                            
  • Certified Lifeguard                                                                                                          
Culver, IN
June 2009
American Red Cross                                                                                                            
  • Certified Personal Trainer                                                                                              
Online
March 2009
International Sports Sciences Association (ISSA)                                                            
  • Camp Spirit Leadership Essentials                                                                                   
Online
2008, 2009, 2010
Training for youth development professionals                                                            


​AWARDS AND HONORS
  • Photography Display
Columbus, OH
November 2011
Display of 15 pieces at Gallery Hop and for one month as Phia Salon                        
  • 1st Place Powerlifting                                                                                               
Columbus, OH
April 2011
Southern Powerlifting Federation, Women’s 148lb Single Ply                                    
  • Roy Eckardt College Scholar Program                                                                       
Bethlehem, PA
2005 – 2008
Outstanding academic promise and interests that transcend traditional programs              
  • Dean’s List                                                                                                                      
Bethlehem, PA
2007-2008
GPA of 3.6 or better with at least 12 course hours                                                          
  • Ranger Challenge Team Member                                                                                   
Bethlehem, PA
Fall 2005
Competed as part of Lehigh’s Army ROTC Program                                                 
  • Global Scholars Program,                                                                                                
Culver, IN
2004 – 2005
Seminars, research, mission trip abroad, United Nations ambassadorial meetings            
  • Batten Scholarship                                                                                                     
Culver, IN
April 2001
Full-tuition merit scholarship to the Culver Academies 


RESEARCH
  • Thesis in International Relations
May 2008
Power and Influence: Impact of Iraqi Shia Ascendancy on the Islamic Republic of Iran      


PUBLICATIONS
  • "The Commute"
February 2015
Huffington Post
http://www.huffingtonpost.com/christine-hannon/the-commute_b_6752110.html?utm_hp_ref=travel&ir=Travel
  • "Higher Learning: A Pilot's Journey"
November 2014
Huffington Post
http://www.huffingtonpost.com/christine-hannon/higher-learning-a-pilots-_b_6199068.html
  • "She Found Herself At Iguazu"
July 2014
Huffington Post
http://www.huffingtonpost.com/christine-hannon/she-found-herself-at-igua_b_5615815.html
  • "5 Steps to Closing Clients for Personal Trainers"
May 2014
The Personal Trainer Development Center
http://www.theptdc.com/2014/05/closing-sales-personal-trainers/
  • "Unplugged: No Time for Technology"
April 2014
Huffington Post
http://www.huffingtonpost.com/christine-hannon/unplugged-no-time-for-technology_b_5185321.html
  • "Teach Your Trainers the Importance of Their Body Language and Mirroring Skills"
April 2014
Club Industry
http://clubindustry.com/personal-training/teach-your-trainers-importance-their-body-language-and-mirroring-skills
  • "Connections Over Connectivity at 10,000 Feet: Creating Consistent Airline Customer Service"
February 2014
Huffington Post
http://www.huffingtonpost.com/christine-hannon/connections-airline-customer-service_b_4740731.html 
  • "Fitness: 7 Things To Do To Feel Good Today"
January 2013
Columbus Underground
http://www.columbusunderground.com/fitness-7-things-to-do-to-feel-good-today-clh1 
  • "A Letter To My Younger Self"
December 2013
Gulf Elite
http://gulfelitemag.com/letter-younger-self/ 
  • "How Do You Want To Feel: Goal Setting, Part 3"
December 2013
Gulf Elite
http://gulfelitemag.com/goal-setting-part-3/ 
  • "SMART Goals and AARs: Goal Setting, Part 2"
November 2013
Gulf Elite
http://gulfelitemag.com/goal-setting-part-2
  • "Fitness Goals and Expectations: Goal Setting, Part 1"
November 2013
Gulf Elite
http://gulfelitemag.com/goal-setting-part-1
  • "How to Capitalize on CrossFit's Culture and Marketing Strategy"
November 2013
Club Industry
http://clubindustry.com/marketing/how-capitalize-crossfits-culture-and-marketing-strateg
  • "A Fitness Guru's Perspective: Excuses Are For losers"
November 2013
Gulf Elite
http://gulfelitemag.com/fitness-gurus-perspective-excuses-losers/
  • "The Death of Sports: How Competitions Like CrossFit Are Weakening America"
October 2013
Elite Daily
http://elitedaily.com/sports/the-death-of-sports-how-competitions-like-crossfit-are-weakening-america/ 
  • "The Art of Strength, Hannon Style"
Summer 2013
Culver Alumni Magazine, page 3
http://www.the-art-of-strength.com/2/post/2012/10/agility-on-and-off-the-field-how-culvers-wellness-program-influenced-my-career-in-health-and-fitness.htm
  • "How to Implement More Continuing Education to Retain Both Clients and Trainers."
August 2013
Club Industry, Online, Step by Step
http://clubindustry.com/personal-training/how-implement-more-continuing-education-retain-both-clients-and-trainers
  • "Finding Your Minimal Effective Dose."
July/August 2013
11 Athletics Magazine
  • “The CrossFit Brand: Growth, Dilution, and Lessons for the Industry.”          
March 2013
Club Industry Online, Step by Step.      
http://clubindustry.com/expert-advice/step-step 
  • “The Economics of Why Goals Must Change Over Time.”                                    
March 2013
11 Athletics Magazine
  • “Lift Big, Get Little.”                                                                                             
January 2013
11 Athletics Magazine, Women’s Fitness Commentary, p. 24.
  • "McDonalds and Mausoleums."                                                                                 
June 2009
SOUTHASIA Magazine. Vol. 13, No. 06, pp. 61-62.
  • “McDonalds & Mausoleums.”                                                                                 
April 2009
SOUTHASIA Online.
http://www.saglobalaffairs.com/special-features/245-mcdonalds-a-mausoleums-.html 
  •  “Drinking Egypt.”                                                                                                  
March 2009
SOUTHASIA Online.
http://www.saglobalaffairs.com/features/219-drinking-egypt.html              
  • “The Cairo I Know.”                                                                                                
February 2009           
SOUTHASIA Online.
http://www.saglobalaffairs.com/features/218-the-cairo-i-know.html                                                
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  • TRAVEL
  • LEARN ENGLISH
  • PHOTOGRAPHY
  • FITNESS
  • WRITING SAMPLES
  • RESUME